Legal notice

Business Name
Sustainable Pavilion 2025 Inc.

Person in Charge of Operations
Masataka Kimura

Address
1F Partnum House, 3-8-16 Oyama, Shinagawa-ku, Tokyo 142-0062, Japan

Contact (Phone)
Support phone number: 092-303-3234 (Hours: 10:00-18:00, excluding weekends and holidays)
*For ticket inquiries, please also check the "FAQ" section of the official website.

Contact (Email)
Support email address: support_nexus@sp-2025.com

Product Sales Price
Please refer to the purchase page for each product.

Fees Other Than the Product Price
[Common to tickets and goods (limited pin badges)] Internet connection fees, communication fees, payment processing fees, etc. are the responsibility of the customer.
*Specific fees are as determined by each service provider you have contracted with.

[Tickets] A ticketing fee applies. Please refer to the ticket purchase page for details.

Payment Method
Credit card payment / iD payment (lump-sum payment only)

Payment Timing
Payment is settled immediately upon conclusion of the purchase contract. The actual billing date will vary depending on your credit card company's closing date and contract terms.

Timing of Delivery and Service Provision
[Tickets] After payment is completed, a QR code required for admission on the day will be issued on the "My Page" of the official website.

[Goods (limited pin badges)] These are not shipped in advance. They will be handed directly to you at the venue reception on the day of your visit, in exchange for verification of your admission QR code.

Returns / Cancellations Due to Customer's Convenience
We are unable to accept any cancellation, refund, or ticket type change for tickets or goods due to Customer's convenience, including but not limited to purchase mistakes, illness, or transportation delays.

Date and Time Changes
For tickets purchased through the null²ⁿ official website only, you may change your reservation date and time an unlimited number of times via My Page, up until 23:59 on the day before your reserved date. No changes can be made after this deadline.

Handling of Initial Defects in Goods
If the goods (limited pin badge) you received have visible scratches or damage, we will exchange them only on the day of your visit. Please note that we cannot accept returns or exchanges for any reason other than visible scratches or damage, nor after you have left the venue. Please be sure to check the condition of the goods upon receipt.

Handling in the Event of Event Cancellation
[If the event is canceled by the organizer] Only the ticket price will be refunded, in accordance with the method specified on the official website or elsewhere. Please note that we cannot refund fees other than the product price, such as payment processing fees, nor compensate for transportation or accommodation costs to and from the venue.

[If cancellation is not due to reasons on the part of either the organizer or the customer (including force majeure such as earthquakes, storms, heavy rain, or other natural disasters)] No refunds or ticket type changes can be accepted.

Special Sales Conditions / Provision Conditions
A maximum of 5 standard tickets may be purchased per transaction. For the "Limited Pin Badge Set Ticket," a maximum of 2 tickets per account applies, due to limited quantity and to prevent resale. Resale of tickets is strictly prohibited. If it is discovered that a customer is attempting to enter the venue with a resold ticket, admission will be denied.